Shipping

What are the delivery charges?

At dead, we understand the importance of convenient and affordable shipping. That’s why we offer free standard shipping on all orders, with no minimum purchase required. We absorb all shipping costs, including forward shipping and replacement fees.

For customers who need their products quickly, we also offer expedited shipping options, which can deliver products within hours or a few days, at an additional cost, giving you flexibility and control over your delivery.

What is the estimated delivery time?

At dead, we strive to deliver your products promptly. Here’s what you can expect:

– We typically process and ship orders within the timeframe specified on the product page (business days only, excluding public holidays and Sundays).
– Estimated delivery times vary based on:
– Product availability.
– Shipping destination.
– Our Warehouse location

We’ll keep you updated on your order’s status, ensuring you receive your products in a timely manner.

Are there any hidden costs (sales tax, octroi etc) on items sold by dead?

Transparency guaranteed! At dead, we believe in no hidden charges. The price you see is the price you pay. Our listed prices are final and all-inclusive, with no surprise fees.

Note that delivery charges may apply for expedited shipping options, but standard shipping is always free with no minimum purchase required.

Why does the estimated delivery time vary for each products?

Estimated delivery times may vary depending on product availability, our warehouse location, shipping destination, and courier partner’s delivery time in your area. For a more accurate estimate, simply enter your pincode(which you don’t have to enter every time) on the product page. We’ll provide you with tailored delivery information, so you know exactly when to expect your order.

dead does not/cannot ship to my area. Why?

Before making a purchase, it’s essential to know if we can deliver to your area. Simply enter your pincode(which you don’t have to enter every time) on the product page to check deliverability. This information will be saved for future visits, making it convenient for you to check out later. If you haven’t provided your pincode earlier, we’ll use the one in your shipping address during checkout.

Our ability to deliver to your location depends on several factors, including:
– Warehouse shipping coverage: Whether our warehouses ship to your area.
– Legal restrictions: Certain products may be restricted in specific locations.
– Courier partner availability: We work with reliable partners to ensure smooth delivery.
– Fraud screening: We take measures to prevent potential fraud, which may affect deliverability

By considering these factors, we strive to provide secure and efficient delivery services.

Why is the CoD option not offered in my location?

Unfortunately, we’re currently unable to accept Cash on Delivery (CoD) orders due to operational issues. We apologize for the inconvenience. We’ll update this once CoD is available again.

I need to return an item, how do I arrange for a pick-up?

For return and replacement queries please visit www.storedead.com/takeitback.

I did not receive my order but got a delivery confirmation SMS/Email.

If you receive a delivery confirmation email or SMS but haven’t received your product, please report the issue within 7 days. This allows us to investigate and resolve the matter promptly.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, dead will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available).

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days.The Pre Order duration varies from item to item. Once known, release time and date is mentioned.

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase we’ll send you a notification.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued by dead.

Does dead deliver internationally?

As of now, dead doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and other countries, but please ensure the delivery address is in India. We have various payment gateways where you can use all your wallets as well as credit/debit card without any fees. Please refer to our payment page www.storedead.com/payus for more details.