dead Express Return & Replacement Policy

• Only products purchased directly from www.storedead.com can be replaced within 24 hours of delivery.
• dead offers express replacement only when certain factors involved. Kindly see para (a) and (b) for those factors.

Para (a)   Replacement are offered only when you buy the dead product directly from www.storedead.com.

Replacement of dead cases and screen guards is based on certain factors, which are given below, as part of para (a)

• Replacement or Exchange means the customer can return their product for same product in case of any problem they face, such as receiving a wrong, defective, or product that doesn’t match with www.storedead.com website.
• The customer can initiate replacement or exchange within 24 hours of delivery. No replacement or exchange will be entertained after given timeline, and dead would not be responsible for anything after given timeframe for said matter.

Para (b) dead doesn’t have refund policy for cases and screen guards sold on www.storedead.com However, in certain cases when replacement isn’t possible, our customers will be eligible to get refunds. In such events, customers will get full refund in the sauce account*.

As advised by dead, it’s recommended to make a video while opening the packet. In case of any issues like wrong or damaged products, we’ll need video proof for return processing.

Refund/Replacement will be done once we get the original product back to us. Customers have to upload pictures of the product while applying for replacement; we’ll match it with our product and approve/disapprove the replacement accordingly.

Whole Replacement Process will take around 2-10 days; customers must take this into consideration before placing a request. We’re trying to reduce this timeline; your patience is highly appreciated.

Refund and Replacement of dead cases and screen guards purchased from other e-commerce website like Myntra/Flipkart/Amazon is based on policies laid down by these sites. Please return/replace the dead product directly from these sites if the dead product was purchased from the above sites.

List of official sellers on e-commerce websites are given below to avoid fraud.

Amazon official dead product Seller Name – storeexde

Flipkart official dead product Seller Name – storeexde

Note that no warranty is provided for dead cases and screen guard. However, for warranty of dead consumer electronics kindly visit www.storedead.com/warranty. *Sauce account refers to the debit account used to make payment, for CoD payments, refunds will be issued to the bank account provided by customer during replacement/return procedure. Payment timelines may vary depending on instrument, such as UPI or Credit card.